Kyc

Know Your Customer (KYC) Policy

Revolut Slots adopts a Know Your Customer framework to verify identity, assess risk, and comply with applicable gambling and financial regulations. This policy governs the collection, verification, and use of personal data for account opening, ongoing monitoring, and operations related to wagering, deposits, and withdrawals.

Scope and applicability

This policy applies to all Revolut Slots customers and prospective players who engage in activities that require identity verification. KYC procedures are completed prior to initiating card-based transactions or any wagering where regulated verification is required by law or by the platform’s licensing obligations.

Eligibility and age verification

Participation in Revolut Slots services requires the player to be at least 18 years of age. Age verification is performed as part of the KYC process and must be completed before any cash transactions or wagering activity take place on the account.

Required documentation

To establish and verify identity and residence, the following documents are required, and additional documentation may be requested depending on the payment method or risk assessment:

• Proof of Identity — A color copy of a valid government-issued photo ID in good condition (e.g., Driver’s License, Passport, State ID, or Military ID). Ensure all details are legible and the document remains valid for the duration of the verification period.
• Proof of Address — A recent utility bill or bank/credit card statement showing the player’s name and current address. If the address is clearly visible on the provided government ID, separate address verification may not be required.
• Enhanced verification (if requested) — In some scenarios, you may be asked to provide a selfie holding the ID, and/or additional documents such as a payment method statement or other documentation to corroborate identity and residence.

When to provide documents

Documentation should be submitted promptly to avoid processing delays. We must receive the requested documents before any cash transactions can be processed. In certain circumstances, documents may be required before deposits or wagering can commence. If the required documents are not on file, pending withdrawals may be cancelled and funds returned to the account, with notification provided in the account.

Submission methods

Documents should be uploaded via the secure verification form within your Revolut Slots account. Acceptable formats include JPEG and PDF, with high-resolution images and clear visibility of all details. All submissions are handled through encrypted channels and are reviewed by authorized personnel.

Verification process and risk-based approach

Revolut Slots employs a risk-based verification framework comprising three stages, applied according to transaction risk, customer profile, and regulatory obligations:

• Simplified Due Diligence (SDD) — Used for extremely low-risk activities, where standard verification requirements are minimized while maintaining compliance with applicable rules.
• Customer Due Diligence (CDD) — Standard verification for typical user profiles and most wagering activity, including identity and residence checks, and ongoing monitoring.
• Enhanced Due Diligence (EDD) — Applied to high-risk customers, large aggregate deposits, large or suspicious transactions, or when special cases arise. EDD may require expanded documentation and additional verification steps.

Triggers for full KYC or enhanced verification include, but are not limited to, lifetime deposits exceeding EUR 5,000, withdrawal requests of any amount, or the detection of suspicious activity. During EDD, minimal account access and processing may be restricted until verification is completed.

Data handling, security, and confidentiality

Personal data collected for KYC is processed strictly in accordance with applicable data protection and gambling regulations. Access to documents and data is limited to authorized Revolut Slots personnel and trusted service providers involved in identity verification, AML screening, and regulatory reporting. All data is stored and transmitted using strong encryption, and retention is governed by legal and regulatory requirements.

Data sources and third-party use

Verification may involve data gathered from government and public records, as well as information from compliant verification services. We may cross-check provided information with official sources and sanctioned lists as part of anti-money laundering and fraud prevention measures. Data shared with verification partners remains subject to confidentiality and data protection obligations.

Consequences of non-compliance or incomplete verification

Without complete and valid KYC, Revolut Slots may restrict deposits, wagering, or withdrawals, and may suspend or terminate account activity in accordance with applicable laws and licensing conditions. If documents are missing or inaccurate, you will be notified via the in-account notification system, and processing of transactions may be delayed or cancelled until verification is resolved.

Contact and support

For questions about this KYC policy or the verification process, contact Revolut Slots support through the account help channels. Support will provide guidance on required documents, submission steps, and timelines for review.